Privacy Policy

Flow Wellness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flowellness.org and use our services.

Information We Collect

We may collect personal information that you voluntarily provide when you request a consultation, fill out a contact form, or communicate with us. This may include your name, email address, phone number, and health-related information relevant to your treatment plan.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected via cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; to process and respond to consultation requests; to communicate with you about appointments, treatments, and promotions; to comply with legal obligations; and to protect the rights, property, and safety of our patients and business.

Protected Health Information (PHI)

As a medical wellness clinic, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information you provide during consultations or treatment is handled in accordance with applicable federal and state privacy laws. PHI is never sold, shared for marketing, or disclosed without your written authorization except as required or permitted by law.

Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as payment processors, email service providers, and licensed compounding pharmacies fulfilling your prescriptions. These parties are contractually obligated to keep your information confidential.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. If applicable, you may also have the right to restrict processing, data portability, and to lodge a complaint with a supervisory authority. For PHI requests, we will respond in accordance with HIPAA requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Flow Wellness
4535 Southwestern Blvd, Suite 207
Hamburg, NY 14075
Email: flowwellnessbuffalo@gmail.com
Phone: (716) 860-1875